Benefits Realisation Management (BRM) is a management approach to plan, realise, identify and measure the tangible and intangible benefits of Information Technology (IT). Users of an Enterprise Collaboration Systems (ECS) need to understand its value and what justifies the effort of making their knowledge available on ECS. Despite some high initial investment in the introduction of ECS, there is a lack of benefits definitions and benefit realisation strategies. Companies that do not detect and control the benefits of ECS and the associated socio-technological change may find it difficult to find arguments for future investment in such IT projects. Studies indicate that the potential benefits of IT remain unrivalled without a proven BRM process.
Sue Williams is a Professor in the Faculty of Computer Science at the University of Koblenz-Landau. She is head of the Enterprise Information Management Research Group and its two research labs, the Information Design Lab and the Enterprise of Things Lab and is co-founder of IndustryConnect. She is an interdisciplinary researcher with expertise in the areas of social and organisational informatics. Her research examines complex socio-technical change (STC) and the use-centred design of information artefacts and the digital workplace.
Petra Schubert is a Professor in the Faculty of Computer Science at the University of Koblenz-Landau. She is the Director of the Competence Centre for Collaboration Technologies (UCT) and is co-founder of IndustryConnect. She is an expert in conducting industry research and co-developed the eXperience case study methodology. Her research interests are in the area of Enterprise Systems with a specific focus on large-scale software systems such as enterprise resource planning and collaboration systems.
Söhnke Grams is a Research Assistant in the Business Software Research Group at the University of Koblenz-Landau and is Managing Director of the University Competence Center for Collaboration Technologies (UCT). He holds a degree in Business Administration (equivalent to Master) of the FHDW Hanover and graduated with a Master´s degree in Marketing and Channel Management at the University Göttingen. Following his studies, he worked as World Wide Community Coordinator at Ubisoft Blue Byte. His current research focuses on Benefit Realisation Management of Enterprise Collaboration Systems.
Clara Greeven is a Research Assistant in the Enterprise Information Management Research Group at the University of Koblenz-Landau. After her Bachelor’s degree in Information Management from the University of Koblenz-Landau she completed her Master’s degree in Information Systems in September 2015, also at the University of Koblenz-Landau. During her studies, she initially worked as a Student Assistant at the Institute for Management and as a working student in the field of CRM in the TechnologieZentrum Koblenz. Afterwards, she worked as a Student Research Assistant in the Enterprise Information Management Research Group on social media risks. Her current research focuses on Enterprise Collaboration System (ECS) projects and associated sociotechnical change.
Since April 2015 Florian Schwade has been a Research Assistant in the Business Software Research Group at the University of Koblenz-Landau under the leadership of Prof. Dr. Petra Schubert. He holds a Master’s degree in business information systems from the University of Koblenz-Landau with stays abroad at the Auckland University of Technology (Auckland, New Zealand). His current research focuses is on Social Collaboration Analytics. During his studies Florian Schwade was already a student research assistant in the Software Research Group for several years.